Terms and Conditions - Landscapers Erith
Welcome to the Terms and Conditions for Landscapers Erith. This page explains the rules, responsibilities, and expectations that apply when you use landscaping services provided in Erith and the surrounding areas. By arranging, accepting, or using any service, you agree to these terms. Please read them carefully, as they are designed to protect both the customer and the service provider while ensuring that every project is completed in a fair, clear, and professional manner.
These terms are intended to support transparency across all types of landscaping work, including garden design, turfing, planting, hedge trimming, patio maintenance, ground preparation, fencing-related landscape work, and seasonal garden services. The information below outlines how quotations are prepared, how work is scheduled, what responsibilities apply on site, how changes are managed, and what happens in the event of delays, cancellations, or disputes.
1. Acceptance of Terms
By requesting, booking, or approving landscaping services, the customer confirms acceptance of these terms and conditions. If the customer is acting on behalf of a property owner, tenant, company, or other organisation, they confirm that they have authority to approve the work. It is the customer’s responsibility to review the scope of work before the project begins.
Important: Any verbal agreement, written estimate, or confirmed booking may be treated as acceptance of these terms. If there is any part of the terms that is unclear, it should be clarified before the work starts.
2. Scope of Services
Landscapers Erith provides a range of landscaping and garden-related services. The exact scope of work will depend on the agreed quotation, the property conditions, and the customer’s instructions. Services may include:
- Garden design and layout improvements
- Lawn preparation, turf installation, and lawn care
- Planting of shrubs, flowers, and trees
- Hedge trimming and light pruning
- Patio and hard landscaping maintenance
- Garden clearance and waste removal
- Fence-adjacent landscaping and boundary improvements
- Seasonal tidy-ups and routine garden maintenance
Any service not explicitly included in the quotation is excluded unless agreed separately in writing. If the customer asks for additional work during the project, this may affect the price, completion time, and labour requirements.
3. Quotations and Pricing
All quotations are based on the information available at the time of assessment. Prices may be influenced by garden size, access, material quality, labour requirements, weather conditions, waste disposal needs, and any site-specific challenges. Quotes are usually valid for a limited period and may change if the customer delays acceptance or if the project requirements change.
Unless stated otherwise, quotations are estimates rather than fixed offers. If the actual conditions differ from those described at the time of quotation, a revised price may be necessary. This may occur where hidden obstacles are discovered, such as tree roots, drainage problems, unstable surfaces, or excessive waste.
Underline this point: A quotation does not include work that was not visible, discussed, or reasonably foreseeable at the time of pricing.
3.1 Material Costs
Where materials are supplied as part of the service, their cost may be included in the overall price or charged separately, depending on the agreement. Material prices can change due to supplier rates, seasonal availability, and quality preferences. If the customer requests premium materials, the final price may differ from the original estimate.
3.2 Deposits
Some projects may require a deposit before work begins, especially where materials must be purchased in advance or where a significant booking period is reserved. Deposits may be non-refundable if materials have already been ordered or time has been set aside exclusively for the customer. Any deposit arrangement will be explained before payment is taken.
4. Booking and Scheduling
Project dates are scheduled based on availability, weather, workload, and the estimated duration of the job. While every effort is made to keep agreed dates, landscaping work is often affected by external conditions. Rain, frost, high winds, and ground saturation may all cause delays or rescheduling.
The customer should ensure that access to the property is available on the agreed date. If access is restricted or the site is not ready, the project may be delayed and additional charges may apply if travel or labour has been lost.
Flexibility is often important in landscaping work because outdoor conditions can change quickly. For this reason, any completion date given should be considered an estimate unless a formal deadline has been expressly agreed.
5. Customer Responsibilities
Customers play an important role in helping the project run safely and smoothly. Before work begins, the customer should ensure the site is accessible and clear of unnecessary obstacles. Where relevant, the customer should also inform the service provider about any underground services, fragile structures, pets, restricted parking, or other site concerns.
The customer is responsible for:
- Providing accurate details about the property and the required work
- Ensuring access to water, electricity, or other utilities if needed
- Removing personal items, ornaments, furniture, or valuables from the work area
- Advising of any hidden hazards, pipes, cables, or restricted access points
- Obtaining permission if the property is leased, shared, or managed by a third party
If the customer fails to provide relevant information and this results in delay, damage, or additional labour, the provider may charge extra costs or modify the schedule.
6. Site Conditions and Unexpected Issues
Landscaping projects often involve areas that may not be fully visible until work starts. Ground conditions, buried objects, uneven surfaces, poor drainage, root systems, and previous construction work can all affect how the job proceeds. If unexpected issues are discovered, the work may need to stop temporarily so that the situation can be assessed.
If a new issue requires extra labour, specialist tools, or additional materials, the customer will normally be informed before further work continues. The provider may suspend work until the customer approves the revised plan or budget.
Note: The service provider cannot be responsible for pre-existing defects, hidden structural problems, or conditions caused by previous work that were not visible during the original assessment.
7. Changes to the Agreed Work
Customers may request changes before or during the project. Any amendment to the scope of work should be discussed clearly, as it may affect the cost and completion time. Minor changes can sometimes be accommodated without significant adjustment, but larger changes may require a revised quotation.
Examples of changes include adding extra planting, increasing the area of turfing, changing materials, extending a patio border, or requesting additional clearance work. Any agreed changes should be confirmed before they are carried out.
7.1 Extra Work
If extra work is requested after the project has started, the provider may charge on the basis of additional labour, materials, and disposal requirements. The customer will be informed of any expected increase before the new work is completed wherever possible.
8. Payments and Invoicing
Payment terms will be explained before or at the time of booking. Depending on the size and nature of the project, payment may be required in stages, on completion, or by invoice. The customer agrees to pay the agreed price in full according to the stated terms.
If payment is overdue, the provider may pause further work, withhold final handover where applicable, or take reasonable steps to recover the outstanding balance. Any additional costs caused by late payment, such as administration or recovery expenses, may be added where permitted.
All invoices should be checked promptly. If there is an issue with an invoice, it should be raised as soon as possible so it can be reviewed and resolved fairly.
9. Cancellations and Rescheduling
Because landscaping work often depends on weather, staff allocation, and material preparation, cancellations and rescheduling must be handled carefully. If the customer needs to cancel or move a booking, reasonable notice should be given whenever possible.
Where a cancellation occurs after materials have been ordered, labour has been assigned, or a date has been reserved exclusively, some charges may still apply. These charges may cover wasted materials, preparation time, or lost scheduling opportunities.
If the provider needs to postpone due to weather or other operational issues, a new date will usually be arranged. In such cases, the provider will try to minimise inconvenience and complete the project as soon as conditions permit.
10. Access, Safety, and Health Considerations
All work must be carried out in a safe environment. The customer should ensure that the site is reasonably safe for landscaping activities. This includes keeping children and pets away from active work zones, securing fragile items, and avoiding interference with equipment.
Where machinery, power tools, sharp implements, or heavy materials are used, safety precautions are essential. The provider has the right to stop work if conditions are unsafe, if access is obstructed, or if there is a risk to people, property, or equipment.
Safety is a shared responsibility. A safe site helps ensure that work is completed efficiently and without unnecessary incident.
11. Waste Removal and Disposal
Garden clearance and landscaping work can generate soil, branches, grass cuttings, rubble, packaging, and other waste materials. Waste removal will be handled according to the agreed service. In some cases, waste may be removed as part of the quoted price; in others, it may be charged separately.
If the customer wishes to retain waste materials for personal use, this should be stated in advance. Otherwise, waste may be taken away and disposed of responsibly. Disposal arrangements are subject to local rules and may depend on the type and volume of waste generated.
12. Materials, Plants, and Natural Variation
When living plants, turf, wood, stone, or other natural materials are used, some variation in colour, size, texture, or appearance should be expected. Natural products may also respond differently to weather, soil conditions, and aftercare. The customer accepts that landscaping results can vary due to these natural differences.
Where materials are sourced from suppliers, slight variations between batches may occur. This is especially relevant for paving, aggregates, timber, turf, and planting stock. If matching existing materials is important, this should be discussed before work begins.
12.1 Plant Establishment
Plants and turf may require time to establish after installation. Their long-term success can depend on watering, soil quality, sunlight, drainage, and general maintenance. The provider is not responsible for failure caused by poor aftercare, extreme weather, pests, or conditions beyond reasonable control.
13. Warranties and Limitations
Any warranty or guarantee offered will apply only to the specific work stated and only for the period agreed. Warranties do not usually cover damage caused by misuse, neglect, weather extremes, unauthorised alterations, or failure to follow care instructions.
Landscaping results are influenced by many factors, so not every aspect of a project can be guaranteed in the same way as a manufactured product. The provider will always aim to deliver professional workmanship and high-quality results, but outcomes may be affected by environmental conditions and ongoing maintenance.
Emphasis: Any warranty is limited to the work performed and does not extend to issues arising from unrelated site conditions or third-party interference.
14. Liability
The provider will take reasonable care while carrying out services, but liability is limited to the extent allowed by law. No responsibility is accepted for losses or damage caused by information that was incomplete, inaccurate, or withheld by the customer. Likewise, no responsibility is accepted for indirect loss, loss of use, or consequential damages unless required by law.
If accidental damage occurs because of work carried out by the provider, the issue should be reported promptly so that it can be investigated. The provider may offer repair, replacement, or another reasonable solution depending on the circumstances.
15. Complaints and Resolution
If the customer is dissatisfied with any aspect of the service, the matter should be raised as soon as possible. Prompt communication helps ensure that any concern is reviewed while the details are still fresh and any corrective action can be considered.
The provider aims to handle complaints fairly and professionally. Depending on the situation, resolution may involve reworking part of the job, offering an explanation, or agreeing another suitable outcome. Unresolved disputes should be handled through reasonable discussion before any formal process is considered.
16. Intellectual Property and Project Content
Any designs, plans, sketches, written proposals, or project ideas created specifically for a customer may remain the property of the provider unless agreed otherwise. The customer may use the final landscaping result on their property, but may not reproduce professional designs or written materials for commercial use without permission.
17. Changes to These Terms
These terms and conditions may be updated from time to time to reflect legal, operational, or service-related changes. The version in force at the time of booking will normally apply to the relevant project, unless a later agreement states otherwise.
Customers are encouraged to review the terms before confirming any new work. Continued use of services after a revision may indicate acceptance of the updated terms.
18. Final Agreement
By booking or using Landscapers Erith, the customer confirms that they have read, understood, and agreed to these terms and conditions. These terms are intended to create a fair framework for landscaping services while supporting clear expectations, professional standards, and responsible project delivery.
Good communication, accurate information, and realistic expectations help ensure successful landscaping projects. When both parties understand their responsibilities, the work can progress more efficiently and with fewer misunderstandings.
These terms form the basis of the service relationship and should be considered alongside any quotation, invoice, or written agreement related to the project.
